Doing Business With The Exchange. Contact . A variety of concessions operate inside the Exchange complex. Exchange Post. We must establish our prices to cover operating expenses such as inventory costs, employee salaries, utilities, plus new construction and renovations of existing facilities. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all fiscal transactions. (Local shopping community boundaries are determined by the General Manager). The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. General Manager. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Olympic Services Mall Facilities: Bldg. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. See details and enter for your chance to win! JB Lewis-McChord, WA 984331672 If you haven't already, please go to your favorite exchange and try to create an account. If the system is clear, no record is kept of the inquiry. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. Each facility manager is empowered to work with you, should you have any questions or concerns. Get exclusive email-only offers and advance notice about sales & events. Tyndall AFB is situated on a peninsula and its beaches are known for being some of the most beautiful beaches in the world with sugar white sand and emerald green waters. The Exchange is a proud sponsor of numerous Exchange Programs; Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling, and Retiree Day Open House events. (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). Jimmie BurrisGeneral ManagerFairchild AFB. Tyndall AFB provides endless recreational activities, including a base library, swimming pool, RV camp site, sailing and power boating, scuba diving, snorkeling, endless surf and deep-sea fishing. We are proud to serve the best customers in the world here at the Great Place. Email: militarystar@aafes.com: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment We are focused on customer service and overall guest satisfaction. AAFES returns earnings to the Army and Air Force to improve troops quality of life and to provide a dividend to support MWR programs. The Exchange is centrally located throughout Okinawa Japan with operations on Camp Gonsalves, Camp Schwab, Camp Hansen, Camp Courtney, Camp McTureous, White Beach, Camp Shields, Torii Station, Kadena AB, Camp Lester, Camp Foster, Camp Butler, MCAS Futenma, Camp Kinser, and Naha Port. Clear Creek Exchange please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. HR Office (509) 244-3642. Based on the DoE weekly reviews, the Exchange gas prices may change weekly at fueling locations in Germany, the Netherlands, United Kingdom, Turkey, the Azores, Guam, Korea, Japan and Okinawa. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. 2023 The EXCHANGE, You can also search by City/State or Base Name. Get exclusive email-only offers and advance notice about sales & events. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. See details and enter for your chance to win! Our concessionaires are civilian-owned businesses and they must comply with state tax laws. Steven Smith Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. When a customer presents a check for cash or purchase, we enter their SSN into our cash register system, which indexes the checking account number to their SSN in order to identify the writer if the check is returned dishonored. CONUS DISTRIBUTION CENTERS . Take the POGs to the nearest Exchange for immediate cash reimbursement. Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. The Exchange is under a mandate from Congress to verify the identities of authorized customers before they may shop Online. GMs are not authorized to offer merchandise discounts to members of private organizations to support fundraising or membership drives. Additional information can be found online under the Privacy Notice link located at the bottom of this page. These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. . Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. The Exchange overseas gas pricing policy meets both objectives. We go where you go to improve the quality of your lives through goods and services we provide. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. 2023 The EXCHANGE, You can also search by City/State or Base Name. Serving the Rugged Professional", Survivor Outreach Services | Total Army Sponsorship | Safety, Human Resources | Civilian Expeditionary Workforce, U.S. Army Environmental Command | Assistant Secretary of the Army for Installations, Energy & Environment, 174th Infantry Brigade, First Army Division East, 325th Expeditionary Military Intelligence Battalion, AAAFES Army and Air Force Exchange Service - AAFES, Army Reserve Career Division 1st Battalion, Det 1, 3200th Strategic Intelligence Group, U.S. Army CID, Major Procurement Fraud Unit (MPFU), U.S. Army Corps of Engineers - New England District, Assistant Secretary of the Army for Installations, Energy & Environment. AAFES Taco Bell TAKEAWAY ONLY . AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. It may be possible to order the item from shopmyexchange.com. FAQs. See 22 photos and 6 tips from 755 visitors to Hickam AAFES BX. Mon-Sat 1000-1900 . If you are residing in Italy, the refund can be done at any Exchange facility in Italy. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item guaranteed up to14 days after purchase. Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. Get exclusive email-only offers and advance notice about sales & events. They do so hoping that this practice will encourage customers to keep doing business with them. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. Officer Mon-Sun 24 hours. Sat 0900-1700 9214, Fifth Ave. (334) 503-9044 Store Hours: Mon - Sat 9:00 a.m. - 7:00 p.m. Sun 10:30 a.m. - 6:00 p.m. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. Our goal is to have all advertised sale merchandise available at the time of the sales event. Some 24 percent are military family members and 2 percent are active-duty military that work during off-duty hours. Inspection; Testing & Evaluation; The Exchange is a proud sponsor of numerous Exchange programs: Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling and Retiree Day Open House Events. Do you have something to contribute? This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. Returns & Exchanges. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. TRANSPORTATION . We also generate over $420,000 annually to Fairchild AFB MWR Programs. HR Office 254-532-9514, Bldg. Visit Customer Care. Rank: AAFES KADENA BX UNIT 35163 Our policy is to ensure customers are completely satisfied. 036-868-2280. Product Recalls & Alerts. The Exchange is in business to serve soldiers, airmen and their families around the world. Go to the nex instead. Store Phone: 618.212.3898 Fax: 618.256.2349 DSN: N/A DSN FAX: N/A Store Email: ScottAFB.commissary@deca.mil Make This My Store Store Hours Normal Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds 0800 - 1900 Thurs 0800 - 1900 Fri 0800 - 1900 Sat 0900 - 1900 Deli/Bakery Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds The Exchange in-store return and refund policy is in line with the majority of our competitors. Ft Hood, TX 765440000 2023 The EXCHANGE. 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. Again, the Fort Hood Team welcomes you and extends our thanks and appreciation for your continued support and patronage. Get exclusive email-only offers and advance notice about sales & events. Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation (MWR) programs. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. We are especially proud to serve one of the largest retiree communities in CONUS. The Army and Air Force Exchange Service or "AAFES," is the retailer on U.S. Army and Air Force installations worldwide. AAFES Base Exchange accepts credit cards. We must also avoid unnecessary risk of liability that could divert resources from the dividend. At a minimum the Exchange does weekly surveys of at least five locations selling motor fuel, deemed by the local GM to be the competition, and establish the Exchange price equal to the lowest price surveyed for each grade of fuel sold. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Mon-Sat 1000-1900 . The Exchange, as a U.S. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. Let us hear from you! Exchange Post. Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods, intimate apparel, breast pumps and bathing suits; personalized items; special orders; firearms; ammunition. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. AAFES Laundromat Open 24 hours . We at Joint Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities. In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. Of those, 53 are located here at HQ Exchange. I truly look forward to hearing from you. VetVerify is a shared verification service of the four military exchanges (AAFES, NEXCOM, MCX and CGX) that supports the Veterans online shopping benefit by verifying Veterans who cannot be authenticated by the exchanges alone. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. . Sustainability. 3108 N Boundary Blvd Dan Daniel DC Customer Service Office: (757) 888-2827. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. The system is designed to check the SSN against those on file. This is a break-even policy we believe is fair and equitable. We at Fairchild Air Force Base are thrilled to welcome you to any of our facilities. AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. We are especially proud to serve our Retiree Community! Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Active Bldg 2465 These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. Warranties. Information provided permits response to your comments. Get exclusive email-only offers and advance notice about sales & events. Nicholas Nguyen General ManagerMacDill AFB Exchange. The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. Welcome to Tyndall AFB located in the panhandle of Florida. See details and enter for your chance to win! Guard/Reserve Get exclusive email-only offers and advance notice about sales & events. Sat 0900-1800 See details and enter for your chance to win! Visit your Exchange facilities. For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. Warranties. Every cent we earn goes back to our customers in one form or another. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 Sustainability. (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). Contact Us. Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 Mon- Sun 0900-2130 Phone: 253-964-3161 HR Office (253) 964-2522 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. See details and enter for your chance to win! 2023 The EXCHANGE, You can also search by City/State or Base Name. AAFES is a joint military activity providing quality merchandise and services to active duty, guard and reserve members, military retirees and their families at competitively low prices. Once the identity has been verified, customers are advised to establish their own Username / Password. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. We are not authorized to sell fuel below our dispensed cost. For Overseas Customers. HR Office (850) 678-7111 Ext 227. Get exclusive email-only offers and advance notice about sales & events. Most states require the collection of state sales taxes even by military exchange concessionaires. Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. We require contact information to ensure our reviewers are real. AAFES supports an extremely mobile customer base. The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. The Exchange PO Box 660202 that traditional brick-and-mortar businesses do. AAFES BASE EXCHANGE - 13 Reviews - Department Stores - Bldg 1250, Wright Patterson AFB, OH - Phone Number - Yelp AAFES Base Exchange 13 reviews Unclaimed $$ Department Stores Frequently Asked Questions about AAFES Base Exchange What forms of payment are accepted? The Exchange is a "nonappropriated fund" activity. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. Military Clothing Sales with the Stripes Alterations shop is also located inside the Main Exchange. We operate almost entirely on money earned from the sale of goods and services, not tax dollars. Returns & Exchanges. Rounding to the nearest nickel has been used in American Military communities overseas since 1980. In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. Unknown Unknown United States, 253-964-3161 This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. APO, AP 96378-5163 Army In addition to low prices, our Military Star Card offers a low interest rate and is now recognized by all services at the military Exchanges. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. Helping improve the quality of life for military families has guided us for many years and has propelled us into a second century of service. Not great hours though. Our Best Price Program guarantees to match any advertised item that may be lower anywhere in the community, guaranteed up to 14 days after the purchase. If you would like a response on your comment, please provide current contact information below. HR Office (253) 964-2522. Navy 104). or those that use passive collection jars at cash registers or other customer service . Our "round-up, round-down" policy applies only to cash purchases. Langley Air Force Base We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. DSN 318-430-1168. Army and Air Force Exchange Service (AAFES) complaints contacts. The Defense Commissary Agency (DeCA) is an "appropriated fund" activity. Note: Italian POL coupons expire each year on the 30th of September. The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. 2. 125 were here. It's the Exchange's mission that gives us a clear reason for being. United States, Mon-Fri 0900-1900 The Exchange management also attends Command briefs, Advisory Council Boards and other forums to where you are heard. Nicholas Nguyen General ManagerMacDill AFB. Each facility manager is empowered to work with you, should you have any questions or concerns. Exchange Quick Facts. Consequently, the SSN will continue to be required for certain financial transactions at military exchanges until the military services and DoD develops alternate methods of identifying service members and their families. Sheila Clark General ManagerTyndall AFB Exchange. 2023 The EXCHANGE. 97 Olympic Services Mall Here on Okinawa, the Exchange Team appreciates your patronage and consider our customers as the best in the world. About the Exchange. Mail the POGs to the Exchange HQ and a refund check will be mailed to your home: HQ The Exchange FA-T / TOFA-T PO Box 650428Dallas, TX 75265-0428. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). Sun Closed, 850-286-5880 Dispensing costs are reviewed and updated annually based on the prior-year operating results. We appreciate your patronage and consider our military and their families to be the best customers in the world. Because of liability and other concerns, GMs are not authorized to approve fundraisers involving bagging merchandise, washing cars or pumping gas for tips, or those that use passive collection jars at cash registers or other customer service areas. Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. Underpaid for the amount of hours worked. Safety, U.S. ARMY INSTALLATION MANAGEMENT COMMAND, "We Are the Army's Home - An even exchange or refund can be made within 90 days, except as follows. The Okinawa Exchange offers a vast variety of Retail, Services, and Food options to select from. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. Mon-Sat 0800-1800 Sun 1000-1800 Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Car Rental Bldg. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. There are 70 military authorizations in the Exchange worldwide. 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