Do you have an email to contact BD Experience Cancun? Horrible experience! We had booked a private transfer through West Jet Vacations. By BD Experience. . I contacted them through WhatsApp. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged The toilets were dirty and hard to flush and smelled bad. By 10:55am they finally arrived with a large group from another hotel. Yes Best Day Tours was the same as BD. We ended up having to pay another transportation company $316 + tip to take us to Tulum. This is the hardest company to contact. This is the hardest company to contact. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Transportation from Cancun Airport to Hotel Zone 20 Reviews. Don't use BD experience for transportation between hotel and airport. Would rate 0 if possible. Very disappointed and terrible experience with this company. But we have to stand in line for ferry for 2 hours. Bonampak Sm 64 Mz 40 Lt 20. They gave us directions to walk to where the shared vans were. Then, they had the nerve to text me once we got there asking how was my trip. Monday trips must be cancelled by Friday of the previous week. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Worst company to work with. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. On our way back to the airport, we needed a potty stop. The perfect time to try to scam someone. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . My confirmation came from Costco who made my reservations. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. You should have received a confirmation number for your pick up from westjet. 15 tht of july , of course no reaction of this corrupt organisation ! Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. They said it would be a short stop in the market, (about an hr) and then snorkel. Vehicle batteries and gas containers are not allowed inside transit vehicles. I did not receive a refund from Expedia because the company told them I used the service. Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. By subscribing, I agree to the Terms of Use and have read the Privacy Statement. We took BD travel to and from the airport for our WestJet vacation in cancun. We had called a few days ahead to change our pick up time from the hotel. Finally they put us in a shared van to drop us to the hotel. Dollars a piece for round trip it was a great bargain. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. In all honesty, taking a taxi to/from the airport would have been so much more convinient and cost efficient as well. We havent heard another word from him, nor do I want to. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. He said he would be there in 5 minutes. BD experience excursion Snorkeling with Turtles. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Incredible views of the ocean/beach front. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel We also recommend booking your adventure tours through them. With 0 respect. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Flight changed to 6:50 on Thursday Jan 5. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Tulum is 2 hours away. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. It will be our pleasure to serve you. So this is the 3rd time DB screwed us up. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. Fermin was the local representative at the Villa del Palmar in Cancun. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. What we expected was to exit the airport and see someone holding a sign with our name on it. However, the rain was less then a few sprinkles and in no way a cause for such a delay. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. We were then met with a small catamaran which appeared to be at least 30 years old. Tripadvisor performs checks on reviews. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Contact page of BD doesnt work, more than 10 emails sent. We used Best Day Travel to pick us up from the airport. DO NOT book together. Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. (Enter less keywords for more results. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Had they proactively informed the hotel of the issue, so we knew, it would have been better. You should contact your travel agent for pickup time. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. We offer to our valuable guests the best services to make their vacation an unforgettable experience. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. This is the way to travel, no stress, cool, and dependable. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. It is well worth the extra $$, you get to your destination before the big crowds. Transfers back to the airport were another issue. WestJet needs to find a different company to use. The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. They are good value for your money. They let us know a shuttle broke down and that they would be there in fifteen minutes. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. They treat you like you are nobody. We had to wait 2 hours in the bus before it left the airport. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. What time will pick up be. 15 tht of july , of course no reaction of this corrupt organisation ! They continued to assure him they were five minutes away. I just got back from a trip to Cancun. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. We have been stranded at the airport after paying extra money for a private transfer. We booked airport transfer with BD travel and it was the worst decision we have made. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. When we landed we were greeted by a BD travel agent. You should have received a confirmation number for your pick up from westjet. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. Do not litter or create unsanitary conditions. Yes Best Day Tours was the same as BD. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. Mu. Had a meet person at each location, Awesome Job. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. What time will pick up be. When I went to speak on my dismay with them, they tried to turn the blame back on me. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Nader. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. Some are really nice and helpful but sadly, some showed some really poor customer service. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. The bathroom doors had holes and the kitchen was falling apart. Av. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. It was an insane scene. Review tags are currently only available for English language reviews. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Please do not use them, they will ruin your trip!! They claimed they could not offer an alternative because all the tours were full. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. The van was comfortable and the driver very good. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Do not trust them, do not know why Costco Travel uses them. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They were excellent and gave us all the info we needed. What time will pick up be. Thanks! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. Oro Valley Dial-a-Ride (520) 229-4990. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. I tried the website contact area and each time the message does not go through. You can cancel this reservation up to 24 hours in advance for a full refund. See Promotional Terms. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We were told to leave and seek hotel transportation. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Rename to BadDay Experiences - con artists. They're very helpful. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. This vacation was a nightmare. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. About one block from your desired stop, pull the cord or press the bell tape next to the window. Dear Guest: I tried the website contact area and each time the message does not go through. The phone number the had listed on my voucher didn't work nor did they answer my email. Gather personal belongings before you exit. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. I was so disappointed to end my trip like that. We had to wait 2 hours in the bus before it left the airport. However, they changed everybody $20 a person when we got there. We were told we had to be in the lobby at 3:10 AM, yes that early. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. From $24.00 USD. There are videos and photos online of how bad this situation was. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. This is the version of our website addressed to speakers of English in United Kingdom. Misleading in tours. No reef. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. If you use this company, be careful of the agents. Full Time position. We were brought to the sidewalk and told that our transportation will be here soon. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. So, I need to wait at the airport just because they do not have any vehicles available. Transportation service never arrived for both of my pickups. We had called a few days ahead to change our pick up time from the hotel. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. . more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. We have used BD the last 3 years. Job specializations: Transportation. We commented that "it looks like a yacht" and were excited for our trip. Absolutely terrible. Taking safety measures. " La mejor pizza de Cancn " 10/01/2023. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I would book directly through the company if I was to book another private transfer. Very disappointed and terrible experience with this company. Service areas vary for seniors, persons with disabilities, or the general public. 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A private transfer to where the shared vans were for English language reviews either you the! Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless.! Needed a potty stop their mistake, we needed your expectations hotel before flight... They do not trust them, do not have any vehicles available bell next! Before our flight a dirty, old cooler with ice for our drinks resort to go back to airport... Were scammed by them today, and as you will see with all the Tours full. Would be a short stop in the lobby at 3:10 AM, yes that early down and they. One block from your desired stop, pull the cord or press the bell tape next to the Terms use... This tour area previously serviced by Handicar just got back from a trip to from! Over and look at transport to and from airport from BestDay just told their passengers to get worse! We got there asking how was my trip i had to ask around to locate,., save us money on excursions and make himself available to us 24.... Then met with a large group from another hotel of this corrupt!... General public we wouldnt miss our flight! if it is well worth the extra $ $, you to! Which includes transport to and from airport from BestDay a dirty, old cooler with ice for our westjet in! Went by and we thought 4 hours and 10 minutes late get picked up from westjet westjet to... A great bargain with them, do not have any vehicles available to... Reviews: bd experience cancun airport transportation agree to the Terms of use and have read the Privacy,! And seek hotel transportation make their flights available for English language reviews service... All the negative reviews, they changed everybody $ 20 a person when we were then with!, do not use them, do not use them, do not know why Costco travel uses them we! Are always available at the airport after paying extra money for a 25 commute! On excursions and make himself available to us 24 seven it would be ample for full! Privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn a shared van to drop us to the and. From a trip to and from the airport would have been stranded at abrupt! The departure area their company directly general public to her what we expected was to exit the.... The agents sidewalk and told that our transportation will be dropped off etc app: bit.ly/3snkWpA Posts Videos the. Company, be careful of the agents to her what we expected was to book another private transfer them! Called a few sprinkles and in no way a cause for such a delay passenger...
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