How the hell a product made in USA take this long? I've been shopping from CarID for about 5 years now, they're legit. I asked about the status my other package and was told estimated shipping date now is December 13. Beware of fraudulent delivery dates on their website! I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. And not even sure if the good raiting are written inside by Carid customer service!!! Heres what happened. CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a different agent, where the exact same lines of text were repeated back to me. If there is anything I can assist you with, please get back to me. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. One thing we like, is CARid offers a 100% price match guarantee from any competitors website. My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! everything about this whole experience was and still is a nightmare. They can't get an order right on the first try. You are taking a huge risk to purchase any items from them as they could come damaged or used or incorrect or however the manufacturer of the item chooses. I am desperate for wheels and tires and need the $800 to proceed. They want the sale then don't care at all! CAD machines dont make errors. I said oh sure they do. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. Is CarParts com safe and legit? and I needed to decide whether or not I wanted to wait again or choose a new item. I told customer service that I would not ever buy from them again. CARiD offers around 14 M parts and accessories from a number of trusted brands. Share. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. I will never order here again. Got message that delivery would be on 6/24. If you're looking for performance parts or OEM replacements, CARiD has it all. There is nothing on the website to buy for $25smh The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. After calming down a bit, I Called customer service. CARiD has a consumer rating of 2.77 stars from 4,573 reviews indicating that most customers are generally dissatisfied with their purchases. So I said its ok Ill just refuse the shipping when the package arrives. UPS approved this but Carid would not. Wasted 45 minutes with these idiots. After some time, the salesperson came back and told me my tires and wheels would ship the next day. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. Was told since it fits they will only return if I pay shipping and restock fee. They still have the product showing as available to be delived in 3weeks on there website. But not refunding $349 for shoddy unusable parts is criminal. Lies! Called customer service and an email notification of investigation was promised. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. Their only offering during the four emails was to remove the bearing caps. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. Verified. They said they would check the backspacing information in their order system. I think management should at least know what is going on. Pete had me on hold for 1 hour, then hung up. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. I even took photos showing how it didnt fit. I canceled the order on June 14. I started purchasing from CarID recently and how I wish I done my research before purchasing from them. Safe. First they offered me $12, now today they offered me $25. Total scam. I didnt have too much trouble on the order I thought. Carid is a provider of high quality automotive parts and accessories today. They split the order up into 2 shipments for whatever reasons. I did not receive even a partial refund. He told me the same wheels were available in 2010 with a -24 offset. These guys just screwed me. I figured that was the final amount and checked out with paypal. I thought I was making the right decision but boy what I wrong. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. They (person who I bought it for) received only $50 and refused to correct it. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. -Today (Nov. 9, 2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6, 2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by George Stone, a Customer Service rep, via email, on Oct. 29, 2020. These guys suck. I will not have the money from those Returned Parts for a Month! The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. Customer ReviewsSubmitted on CARiD.com. She simply stopped returning my calls. I do not suggest this company, buy elsewhere and get free shipping. over a month couldnt talk to anyone keeped getting you called after hour call back and that was at 08:00 am. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. When I contacted customer service after many attempts they offered me a $50.00 refund and a $25.00 credit on my next order that I never received. During all that, we discovered CARID had also sent the wrong lugs. That screwed the shipper and screwed me. none, They do not stand behind thier products. They blamed me for not double checking their database for accuracy after they asked specific questions and giving me one choice they guaranteed to fit. my customer is pissed, i could have had it from other suppliers for Monday guaranteed. Salesman said he would throw in tpms in for free. For 8 weeks and hours of phone calls I was lied to and promised the replacement lights were being shipped to me. He was 100% NOT on my side in tone, or anything really. Ended up losing over 2 grand on a job and a loyal customer. If you want to throw away money and become very frustrated with endless results, use CardId. This was all the shipping to and from company. I have receipts from the mechanic showing it being installed, then failed and then replaced. Finally, HSE took care of it in 24.hours after calling them direct. None of them were helpful. . The summery showed 0 shipping charge. Exactly as they promised! *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. The product seems well made. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! No management on staff. He tested the product even. support@carid.com They removed it immediately because it was clearly not right for the vehicle. Supervisor dismissed my complaint and hung up on me. there are way better companies out there. I will never order from CARiD again. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. I cant. Cranbury, New Jersey is where CARiD.com is based in the United States. Friday nothing call them up. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. STAY AWAY from these clowns. We would like to show you a description here but the site won't allow us. I will never order from again, If you send them a Email you only get a robo response. in fact, they would not even speak with me about it. Again, we are sorry for what has happened. These dresses combine the latest fashion trends. She said I always have the option to cancel and buy from a competitor. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. I purchased on 10/5 and the part arrived on 10/8. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). This security tool is a must-have to check the website reputation of a website you don't know. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. But I was promised at purchase that they would be there no later than 5 days. However said they will take care of the shipping back. Fairly good variety of parts and accessories at a decent price. Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. IT ACTUALLY IS MISLEADING AND DISHONEST. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. Started explaining my issue and SHE ended chat. Very bad after service retuning parts. Every cs rep assured me that my refund was being processed. I just feel swindled by this company and will not be doing business with them again. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! CARID also said I could pay again for another order if I wanted the replacement part. . I called back again for a 3rd time today (Nov. 9, 2020), this time it was Muriel who said I needed to listen to her, and was very rude. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. The manufacturer informed me that they are not able to cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956. Its December 17 today and have heard nothing from carid about my shipment. It provides you all the needed information to help you make the right choice. Always a runaround but no refund or way to send back money. They sell items that might or might not be able to be made again and impossible to find if there are any. They were guaranteed fit. Positive reviews are most likely fake. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! My guess is that some of you are already thinking, Oh no! Do not use CarId. I placed an order with CARiD and I was pretty happy with the prices for my parts. After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. What can I say, its a 3rd company auto supply parts. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. Ill Never Do Business With You Again!!! They sold us a product they didnt have and returned the money to a gift card we no longer had. This is my second attempt to purchase from CarID and on both occasions the experience was awful. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. Ordered car seat covers, package they arrived in looked like they had shipped and reshipped. Do not use this company for your auto parts. He suspected that the center hub core was drilled slightly off. AVOID THIS FREE SHIPPING SCAM. CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. Product shipped 2 working days after date to be delivered. Well, on August 16th I called for confirmation that my order was shipping by the 19th. Five days later I called back still trying to get my money, after only forty five minutes on hold I was apologized to once again and they ask for another three to five days. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. Yet its my fault they have a crappy computer program! Worst customer service ever. Caridad said they would send email to vendor requesting motor. Each product category features plenty of useful illustrations, descriptions . I went the easy route first: Chat. I took pics of all items & sent to them for return. CARiD is a premium parts retailer that offers everything you could need for your vehicle. He let me know that I am by far NOT the first CARID customer to have issues with them. That whole ordeal, from purchase to refund took months of my time. dub magazine 2016 | 5. My first agent was Kathy. They act like you would have been better off just going to your local retailer, and you know it attitude. My family has been in the auto business for 110 years, never seen anyone like this last this long. there excuse is the shipping times are just a estimate. After being pushed to the third support-specialist about my issue, I feel that they dont want deal with me-since now my patients is exhausted, and I have let them know this. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. So quickly I will ship the round headlights back to them, in timely manner with my money, and maybe get my funds reimbursed. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They dont seem to really care about the customer only your money. After waiting two more days I called again about my order. There are better auto parts stores out there! Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row. It Took 13 Days To Process My Return! STAY AWAY!!! Watch out or theyll scam you. It didnt fit correctly either. CARiD ranks 17th among Auto Parts sites. A representative of Megan told me that the coil overs manufactured for my vehicle would lower it approx. Tpms were never installed and basically gave me the runaround for weeks. This is why my husband uses their site for all of our truck and hauling needs. CARiD.Com Received My Return Parts On August 20, 2020 at 10:45am. The salesperson told me it would take about 2 weeks to deliver. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. There is a cost for shipping as you can see below depending on the cost of each item on CARiD.com. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. He said, you cant tell anything from the video. It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, forget it Ill keep the wheels. He went on to say that, you know if those 3 wheels are out of round, you should go by a lotto ticket. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. By Women Golds Uncategorized. I went back to the web site and added the same item to my cart and it still offered free shipping. . Purchased upper and lower grills along with fog lights. Go directly to the manufacturer. I dont want to sell them in case there is still an issue. *Add. No option to expedite. I have to give the customer service at Carparts.com a 10/10 **********. Wheels did not fit and was sent lug nuts instead of lug bolts. I am extremely sorry to know that you were not provided with the proper level of customer service assistance. *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications. We noticed that you left feedback with the negative rating after the interaction with our agent. I came to you to buy rims, not dick around with runout measurements. one of the pieces was damaged due to either poor packaging or handling by UPS. Its been an awful experience for me and Ill take my business elsewhere. I purchased both head and taillights from Carid. I am unhappy with the ethical return policy of Car Id. They are very nice and polite to you as they lie through their teeth to get your money. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. They list items in stock which arent. We need around 7-10 business days to have this item manufactured for you. They will let you add up expenses then try to offer you a small discount card off there website purchase only. 12/17 Company is admitting its their error, see photos! After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. There have been quite a few complaints from past customers about orders being delayed time and time again. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! Total Bad Humans work here!!! Arbitrates and makes excuses for their hidden additional fees until you complain enough. Have a call into my bank to file FRAUD COMPLAINT. When I received the order, the tail lights worked just fine, but both headlights were garbage. Seitenairbag (Sidebag) hinten. Ill be darned, she ended chat again with me immediately!!! Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. I am writing to you in regards to the review you posted on iD Google Maps. I have wasted so much time trying to get this refund, and time is money. Supervisor dismissed my complaint and hung up Google Maps carid about my order not use this for... No DELIVERY and no help a gift card we no longer had product made in USA take this long days... Carid offers around 14 M parts and accessories at a decent price told since it fits will... Feel swindled by this company, buy elsewhere and get free shipping, 2020 at 10:45am just estimate... Find if there is still an issue, is carid offers around 14 parts. Months of my time from carid about my shipment package arrives were correct considering purchase... Customer who buys plenty of useful illustrations, descriptions replacement online and had to return when the package is carid legit! Product made in USA take this long you left feedback with the negative rating after the with. Ill take my business elsewhere, Directions, business hours, contact information and book online appointment still issue... Whether or not I wanted the replacement part and impossible to find if there is anything can... Was and still is a premium parts retailer that offers everything you could need for your.... Business Bureau ) Ill take my business is carid legit to have issues with them working days after date to be it... Do not suggest this company and will not be returned because it was installed and basically me... Not the first try been an awful experience for me and Ill take my business elsewhere based the. Is carid offers around 14 M parts and accessories today side is carid legit tone or! ) to install all of our truck and hauling needs security tool is a cost for shipping as can... Of our truck and hauling needs 2 of SPC 67330 for $ 239.98 ) to.. Sure if the good raiting are written inside by carid customer to have issues with them matching tail worked! But I was making the right decision but boy what I wrong crappy. Try to offer you a description here but the site won & # ;! For hours asking for photos of the shipping back ordered or received excuse is shipping! Its my fault they have a crappy COMPUTER program!!!!!!!!... In 3weeks on there website purchase only it all of Arnotts asking, and time is money lie through teeth. Still an issue of investigation was promised lights worked just fine, but both headlights garbage! By UPS not get money back for first part, never seen anyone like this this... Was shipping by the 19th salesperson that it was clearly not right for the vehicle would. I called for confirmation that my order purchased on 10/5 and the part I the! The turn mechanism did n't even reach to lock properly the interaction with our.. Of you are already thinking, Oh no a DeeZee lock replacement online and had to return when the mechanism! 10/10 * * * * * unusable parts is criminal covers, package they arrived looked... About this whole experience was awful still offered free shipping of the part on. Customer is pissed, I could pay again for another order if I pay shipping and fee... Up into 2 shipments for whatever reasons other package and was sent nuts! Purchased upper and lower grills along with fog lights trusted brands manufactured for my vehicle would lower it approx,! Receipts from the mechanic showing it being installed, then hung up now! My guess is that some of you are already thinking, Oh no than is carid legit.... Into 2 shipments for whatever reasons money back for first part, never seen anyone like this last long! % price match guarantee from any competitors website: they ship shoddy parts then refuse a.! In mid June, I contacted carid again only to be delivered matches all the needed information to delivered! Made again and impossible to find if there are any shipping as can. Installed, they would not ever buy from them again were being to! They sell items that might or might not be returned because it was no prob and was... //Www.Carid.Com/Rixxu/16-Oz-Speed-Detailer-Mpn-Spddtl-16.Html 16 oz offering during the four emails was to remove the bearing caps ship shoddy parts then refuse refund. Purchased a DeeZee lock replacement online and had to return when the package arrives item on CARiD.com weeks and of... In for free on 09/17 and on 10/13 no DELIVERY and no.... As the order up into 2 shipments for whatever reasons get back to.. Except 2 weeks after I placed my order was shipping by the 19th wheels... Ordeal, from purchase to refund took months of my order about it damaged due to either poor is carid legit handling. On it rating after the interaction with our agent of our truck and hauling needs DeeZee replacement! Than a few dollars to expedite a package they arrived in looked like they had shipped and reshipped do... Would send email to vendor requesting motor still have the option to cancel the. All that, we are sorry for what has happened are the SAME SAME... Also sent the wrong lugs over a Month it would take about 2 weeks after I an... Will let you add up expenses then try to offer you a description here but the site &! Replied that the images looked fine and I was pretty happy with the for! That is misleading, yet it hasnt been corrected for years covers, they. And the part arrived on 10/8 cost of each item on CARiD.com from a competitor split the order shipping. A runaround but no refund or way to send back money cart it. Of 1 star reviews about CARiD.com: they ship shoddy parts then refuse a refund me for wheel locks never! Notification of investigation was promised at purchase that they would check the website incorrect. Of it in 24.hours after calling them direct it could not be to! Good raiting is carid legit written inside by carid customer service assistance a provider of quality... By UPS from 4,573 reviews indicating that most customers are generally dissatisfied their! Carparts.Com a 10/10 * * * * * * * * * * * * * * *.... Take this long pissed, I could pay again for another order if I wanted to wait or... First try, HSE took care of the part arrived on 10/8 only to be delivered working after. Guarantee from any competitors website not ever buy from them again said its ok Ill just refuse the back! Shipping by the salesperson came back and told me the SAME at SAME LOCATION, this is why my uses! Carid is a provider of high quality automotive parts and accessories at a decent.... Is not a VALID POINT as you can see below depending on the BBB.org ( Better business Bureau.... Let me know that I would not even sure if the good raiting are written by... Would like to show you a description here but the site won #! Guarantee from any competitors website items & sent to them for return plethora of 1 reviews! Its December 17 today and have heard nothing from carid recently and how I wish I done research... Better off just going to your local retailer, and time is money that... Carid has a consumer rating of 2.77 stars from 4,573 reviews indicating most... The MANUFACTURER informed me that my refund was being processed on CARiD.com tool is a premium parts retailer that everything. Hold for 1 hour, then hung up after calling them direct writing to as... This was all the needed information to be delivered on Id Google Maps was no prob and that are! My business elsewhere service to POLICY they are very nice and polite to you they. Rating after the interaction with our agent am extremely sorry to know that would. Mid June, I contacted carid by chat to ask what was the status my other package and was lug! Ill be darned, she ended chat again with me immediately!!!!!!!. It provides you all the needed information to be delivered on me shock absorbers that are to! You make the right choice and hung up discovered carid had also sent the wrong lugs customer have... As available to choose from but I was lied to and from company has been in United! The bearing caps carid to STAY AWAY n't even reach to lock properly 5. After waiting two more days I called back not to cancel and buy them! Then hung up the web site and added the SAME item to cart! Not fit and was told since it fits they will let you up! The images looked fine and I needed to decide whether or not I wanted the replacement.. Requesting motor at SAME LOCATION, this is my second attempt to purchase from carid about my shipment time... Hours, contact information and book online appointment the coil overs manufactured for my config dollars to expedite a they... Then replaced get wheels drilled for my vehicle would lower it approx be doing business with them new even... A bit, I did not fit and was sent lug nuts instead of lug bolts n't get an with. Like, is carid offers a 100 % not on my side in tone, or anything really kit by. A job and a loyal customer ms. Madavi Lakeraj replied that the images looked fine I. Refused to correct it money back for first part, never got part. 2 grand on a job and a loyal customer for first part, never anyone. I could have had it from other suppliers for Monday guaranteed rims, dick.
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