Selene finance is a private company based in Chicago. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. I have been here 30 yrs paid 46 thousand in 1990 and now they say I owe 51,000. Im also a victim of selene - Have been calling about every 2 weeks since March to find out about our missing escrow money. I called Selene in November, before my payment was due, just to ask what the grace period was because I knew I would be a few days late due to my new job having a delay on my first check. They took it over and within a month threaten to foreclose on the unit. My credit is damaged to ever and I am near retirement. Also, I was trying to dispute $1371 they charged for insurance. www.TheDailyComplaint.com. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. It was ordered to pay its clients for the balance amount of the original loans plus legal fees and costs. There are firm rules in place with regard to mortgage servicing and debt collection but you must know your rights in order to exercise your rights. regarding your mortgage. Ironically, my statements from Selene show I am paying escrow. I encourage EACH of you to do the same. Employee (Former Employee) - Dallas, TX - October 15, 2022. _f;h@OVT=Fl;Zr]ZfGsY^#-e\v7hY~%*n UKtWUE]BgY I had to file Chapter 13 in order to avoid foreclosure at no fault of mine. Because I own a manufactured home in the state of Texas and can't refi a manufactured home in this state. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I had a loan modification through BOA. Yes I am a victim as well .I have been going through hell for a year with them . But they wont help me pay them moving forward, and intend to make it impossible for me TO pay for months so they can consider me in default. Offering suggestions of what to do which only leads to causing deeper problems in making your situation worse and in an attempt to make it easier for them to foreclose on your property. I am in NJ - my head is spinning! Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! Required fields are marked *. State Attorney General It was verbal. Is this your company? Houston, TX 77042-8500. The letters they sent were from Ajia Laird, Loss Mitigation Department. Consumer payments were going to bankruptcy order. Could someone explain? It is now 3 weeks later and I called to find out where my money was and they said.. "oh we forgot to tell you on the last call you still owe us more documents before we can send you any money. Selene will never call you to ask for your personal information (such as a full SSN, date of birth, or loan number) in an automated phone call. I am NOT in forclosure, not are we behind all of our payments have been ontime and extra paid each month. In fact, we covered your Selene complaints today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you all for posting your complaints online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with Selene Finance. I tried their customer service number only to get " this number has been disconnected or no longer in service (20 times in a row - checking and rechecking the number). Not a penny of our payments goes to principal. This set off the worst reaction ever. NJErma representatives tell them how much will disqualify you and your owed amount magically becomes an amount which disqualifies you. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. Where do we start with this lawsuit. Contact Information. They then had the loan manager through another company after the, Yes I am a victim as well .I have been going through hell for a year with them . Selene finance did not pay my homeowners insurance in August of 2021 which I think is illegal. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. I had to file a chapter 13 also to save my house. Went almost a year without loan modification being complete. CFPB Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. Selene Finance is a non bank mortgage servicer, essentially a debt collector. Re: loan number 710-3112 Date: 8/20/2021 Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. They can do more than they are doing to help people out. Both in the fact that Flagstar sold my loan and the fact that I'm scared as s*** that Selene now has it. They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie. The storys up above are so much like my story. Find company research, competitor information, contact details & financial data for Selene Finance, LP of Coppell, TX. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. Selene Finance answered my complaint to the BBB that payments are being reported. They are sneaky. I was negotiating with them about loan modification. Selene works with impunity in New Jersey. Average of 79 Customer Reviews. I dont understand how the mortgage company did not look over all taxes and insurance before giving me my new payment through a loan modification only to see me fail once again. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! Your email address will not be published. I just received a letter from Flagstar notifying us that our mortgage was sold to Selene Finance. 27 comments The case status is Pending - Other Pending. The mortgage was with Rushmore and then it was sold Selene Finance. With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. They have no interest in helping anyone. I was only getting $320 a week on unemployment $1280, they didnt care that I had told them I lost my job, I was looking desperately for more work and my unemployment was less each month than what they demanded. %PDF-1.5 Per the FDCPA, they must prove up the validity of the debt in order to collect any money. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. This rating has decreased by -8% over the last 12 months. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. I called Selene Finance and asked what to do. You may also contact FEMA at Had a fire in 2017 and they took all but about a tenth of the money. It is almost like those of us that was the TBW scam is now going through the same thing with this company. 4 0 obj At no time did any agreement entered into by the plaintiff include the application of mortgage . The amount of time varies depending on the lender and other factors, but in most circumstances, a lender usually permits a borrower 15 days from the due date. too much gas. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. I had never heard of them. second complaint is they are taking out insurance payments again after I proved we had insurance. Selene Holdings also includes SelecTitle, a title services company, and New . Selene Finance LP | 3501 Olympus Blvd, Suite 500 Dallas, TX 75019 | NMLS# 6312 |, Please read this important information regarding the COVID-19 pandemic. Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. endobj We are victims of Salene as well. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. I have several hundred thousand dollars of equity in my home but cant sell it in this economy and refuse to give my house away. You can also access information about our loss mitigation programs. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Go figure. Address: 100 Grove Rd #6, Thorofare, NJ 08086. I always set up automatic payments and it really gave me peace of mind knowing that Flagstar had this. On March 17, 2021 the final payment was made on the above noted property. What should we expect from this case? I hope there is a class action suit on this company, But I doubt it will happen. I would like to join the law suite. Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. Back last fall I reached out to Selene Finance and went through a loan modification. Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. I surely hope they have this option. On the last page of the letter it had these payments dates 12/01/2020, 01/01/2021, 02/01/2020, 03/01/2021 in the amount of $1338.78 for each month suspense. You can not continue to do business like this and not bring attention to yourselves. I wont back down until they change or go out of business. I feel that they deceived us and this is NOT how you do business. Refusing to apply funds to principal and paying off loan, they threw me into foreclosure. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. There are three variants; a typed, drawn or uploaded signature. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. Selene Finance is not reporting my mortgage payments to the credit reporting agencies. Ended up in bankruptcy court, where my attorney left for a new job, so I was left without proper representation, BOA continued to contact me insisting they were trying to help modify my mortgage and warning me to follow all the Bankruptcy Trustees instructions and raised my payments at least twice while I was in bankruptcy. However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information at www.TheDailyComplaint.com) as I would be more than happy to contact Selene on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeownerfree of charge to you! Please help!!! 1-866-430-8977. We shopped around for Flagstar when we refinanced -- we always research every financial entity before choosing to do business with them. The card was not authorized to have made the payment of 391.21 on or about 10-11-18. We provide above and beyond specialized treatment of hard to cure default circumstances. Additionally, they no longer answer the phone. This lawsuit represents the largest class action lawsuit ever filed in U.S. history, and it is on the verge of receiving a major breakthrough. We have no choice in this move, so I am really hoping that everything works out well for us. Example: Select the dates, 01 Jan 2018 to 31 Dec 2018. But BOA called again a few months later, I had waited because I didnt want to just abandon my home of over 25 years, that I had completely paid off free and clear in 2006 ($120,000). Thats all I can say in this forum. I was on the phone for 40minutes. I applied for the loan modification and was then denied and I have never received credit for the total amount I paid to Rushmore. u Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. 3-jE 9(|[k7}4"^]k5cIy Access Your Account Selene Finance LP hopes that you and your family stay safe during this time. This review was chosen algorithmically as the most valued customer feedback. | Designed by. % Loan. I went ahead and made my Feb. 1 mortgage payment with Flagstar just in case Selena is slow getting my payment documents and information in place because this seems to be one of the complaints listed. Now won't explained the validity of the modification. Submit a complaint and get your issue resolved. This is the kind of crap that pisses me off. Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. They found my money in a limited escrow. Good luck getting help from the mortgage and banking commission or your state representatives as they are home working on the couch and couldn't be bothered. Sent them over 10, 000 they wanted to stop foreclosure for being 3 months behind on house payments of $650 each. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. You have to get everything in writing. She offered this service to me, I did not ask for any assistance. This company is a thief and liar. I've been in "negotiations" with them for over 2 years. Then, they suddenly foreclosed my house. There's also a $616.47 Corporate Advance charge. The payments were at an amount I could now afford. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. I have a loan modification and they never paid my property taxes last year. If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by I could have stopped foreclosure 8 days ago if I was able to pay $4480 by May31 and I brought that money. I encourage EACH of you to do the same. Robin entered into a mortgage agreement in 2009, and Selene was able to acquire the debt when Robin went into default. They claim they will reimburse me the $30 for the stop payment. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. Since they are a debt collector, they must abide by the FDCPA. We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. Each time tI am told this I am transferred to a vooicemail that always has a different name on it. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . Sincerely, The company aims to customize loan servicing options for each homeowner. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage, I'm sorry to hear this. Email us at LoanResolution@SeleneFinance.com. A grace period is commonly included in mortgage loans or insurance contracts. This is very frustrating and has gone on now for over three weeks. Do you have Power of Attorney on her accounts and Finances. Pay and incentives are not fair compared to the work that is expected to be done. This will surely increase the credibility of your complaint. And a lot more. The broker did not receive any severance, so he was stuck with huge liabilities. Good luck to all of you. I will be filing a complaint with my State Attorney General and US Attorney General as I am also a victim of Selene Financial. We are well-capitalized with a heavy investment in technology and innovation. I am a victim of Nationstar and Selene and now SN servicing they are trying to foreclose on my home and have had an audit done and it shows the neglect of my loan and then Nationstar charged me a maintenance fee and never took it off so it just carries on. Lawyers & Attorneys, please come fwd & help. I called Selene today to inquire where the payment coupon or any information was, since it stated in the letter we should receive information. qL]y~v3dqfkoH]( V)bNJjUP:EgaP It was started by Joseph Papp, a retired U.S. bankruptcy attorney, and Jerry Gelles, a lawyer with a background in finance and commercial law. We can't get a home equity loan. HAMP called Selene and within days the loan modification was at my door. I had dated emails that proved I had filled out all the paperwork tax information as well as paystubs and bank statements. Seeing all these comments though.. He accepted all responsibility for the property and in 2010 refinanced with Bank of America to remove me from the bank note however I remained on the deed of trust My mortgage like many others in here was transferred to Selene in 2017, since then many things have happened, from not getting statements on a monthly basis, to increasing my insurance values to posting a late payment when I called to ask for extended days due to a family emergency. Selene does not use text messages to request or collect payments from consumers. Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics used by Selene. They then had the loan manager through another company after the original modification had been approved. Because the loan is under water, we can't re-fi on our own. Beware of this company. or (800) 621-FEMA (3362) for possible government assistance. I currently have a major issue with Selene Finance. Rushmore transferred my mortgage to Selene and states that I owe a lot more than I actually owe. Founded in 2007 to provide creative loan-resolution strategies, Selene provides a flexible portfolio management approach to meet the needs of consumers, clients and all stakeholders. I have no idea where to go for help. I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. Settlement Website: Selene Finance Settlement Website. Thats Greene county Ohio and I guess thats how they treat Veterans of The United States Army. I cant wait to sell my house so I don't have to deal with mortgage companies ever again. I had a loan modification through BOA. Victim of Selene Finance Lo as well contact me !!! please add me to class act sui Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. Most lenders will try to charge a percentage of the monthly payments to their borrowers, which can end up being very high. They sold house sold on April 7th. the Selene Finance. Selene finance settled all the claims brought against it in 2020. Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. By all the statements & complaints all over the place, this company should not be able to remain. After the mortgage relief, I was assigned a lower mortgage and had a 3 month "try it" period of paying my mortgage at the lower rate. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. Where is the quality customer service? I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A They have been dragging a resolve for months. Selene finances had a great deal of success financing real estate and other properties. Finally I knew I was never going to complete my Chapter 13 and gave up and threw in the towel, switched my 13 to a Chapter 7 and walked away. Financial planner in West Deptford Township, New Jersey. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. In end of March, they told me to provide the insurance policy. Selene is a Standard & Poors, Moodys and Fitch rated Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs. Marked my payment late despite asking for additional time. Contact me please. They mailed me a number of letters saying they denied my modification but requested more documents. Selene Finance foreclosed on my home of 23 years all the while leading me to believe they where helpinge to do a loan modification!! Because Selene Finance mess my accounts so badly for a year and half telling me loan modification is in process later demanded all the funds and threatened to take over my property including deed. Research every financial entity before choosing to do the same thing with this should... The dates, 01 Jan 2018 to 31 Dec 2018 refinanced -- we research. Ask for any assistance been calling about every 2 weeks since March find! Due but I have been ontime and extra paid each month there 's also a of! More documents extra paid each month funds to principal and paying off loan, they emailed a! I needed to go to Walmart get a home equity loan Finance and asked what to do business like and. 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